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2.1.1 All security policies and operational procedures that are identified in Requirement 2 are documented, kept up to date, in use, and known to all affected parties.

Original requirement from PCI DSS v4.0.1

Defined Approach Requirements

2.1.1 All security policies and operational procedures that are identified in Requirement 2 are:

  • Documented.
  • Kept up to date.
  • In use.
  • Known to all affected parties.

Customized Approach Objective

Expectations, controls, and oversight for meeting activities within Requirement 2 are defined and adhered to by affected personnel. All supporting activities are repeatable, consistently applied, and conform to management's intent.

Defined Approach Testing Procedures

2.1.1 Examine documentation and interview personnel to verify that security policies and operational procedures identified in Requirement 2 are managed in accordance with all elements specified in this requirement.

Purpose

Requirement 2.1.1 is about effectively managing and maintaining the various policies and procedures specified throughout Requirement 2. While it is important to define the specific policies or procedures called out in Requirement 2, it is equally important to ensure they are properly documented, maintained, and disseminated.

Good Practice

It is important to update policies and procedures as needed to address changes in processes, technologies, and business objectives. For this reason, consider updating these documents as soon as possible after a change occurs and not only on a periodic cycle.

Security policies define the entity's security objectives and principles. Operational procedures describe how to perform activities, and define the controls, methods, and processes that are followed to achieve the desired result in a consistent manner and in accordance with policy objectives.

purpose

Ensure secure configuration policies are documented, current, and communicated.

whats required for compliance

  • Maintain written, current policies and procedures for all Requirement 2 activities.
  • Ensure policies are distributed and understood by relevant staff.

compliance strategies

  • Central policy repository
  • Automated policy distribution
  • Policy updates after environment changes

typical policies procedures

  • System Configuration Policy
  • Change Management Procedure

common pitfalls failures

  • Policies not updated after technology changes
  • Lack of staff awareness

type

Documentation Control

difficulty

Moderate

key risks

  • Inconsistent implementation of hardening standards

product vendor recommendations

  • GRC platforms (ServiceNow, RSA Archer)
  • Document management systems (Confluence, SharePoint)

Eligible SAQ

  • SAQ-A-EP
  • SAQ-C
  • SAQ-C-VT
  • SAQ-D MERCHANT
  • SAQ-D SERVICE PROVIDER

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