5.4 Anti-phishing mechanisms protect users against phishing attacks.
This requirement focuses on implementing technical controls and processes to protect personnel from phishing attacks. It addresses the need for organizations to deploy mechanisms that can detect and mitigate phishing threats targeting users with access to sensitive systems.
Sub-requirements:
5.4. Personnel are aware of and report threats from malicious software.
Ensure all personnel are trained to recognize and report malware threats.
Key Risks
Frequently Asked Questions
What training is required for personnel?
All personnel must receive security awareness training that includes how to recognize and report malware threats.
How should malware incidents be reported?
Through established incident reporting channels, such as a helpdesk or security team.
How often should awareness training occur?
At least annually, and whenever significant threats or changes occur.
What are common signs of malware infection?
Unusual system behavior, unexpected pop-ups, slow performance, or files disappearing.
Why is user awareness critical for malware defense?
Users are often the first line of defense and can help detect and contain threats early.
Common QSA Questions
Can you provide records of security awareness training?
Yes, we maintain logs of all completed training sessions and participant acknowledgments.
How are personnel instructed to report malware threats?
They are trained to report incidents immediately through our designated reporting channels.
How do you ensure ongoing awareness of malware threats?
We provide periodic updates, simulated phishing, and refresher training as needed.
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