12.1 A comprehensive information security policy that governs and provides direction for protection of the entity's information assets is known and current.
This requirement ensures that organizations establish and maintain a comprehensive information security policy that provides direction for the protection of the entity's information assets, including cardholder data.
Sub-requirements:
- 12.1.1 An overall information security policy
- 12.1.2 The information security policy is:
- 12.1.3 The security policy clearly defines information security roles and responsibilities for all personnel, and all personnel are aware of and acknowledge their information security responsibilities.
- 12.1.4 Responsibility for information security is formally assigned to a Chief Information Security Officer or other information security knowledgeable member of executive management.
12.1. Processes and mechanisms for supporting information security with organizational policies and programs are defined and understood.
Ensure that information security policies and programs are documented, assigned, and understood by all relevant personnel.
Control Types
Key Risks
Frequently Asked Questions
What is the main goal of Requirement 12.1?
To ensure information security policies and programs are documented, assigned, and understood by all relevant staff.
Why is documentation important for information security?
It ensures all personnel are aware of security expectations and responsibilities.
Who should be responsible for security policy documentation?
Individuals or teams with expertise in information security, such as CISOs or compliance managers.
What documents are required for compliance?
Information security policies, procedures, and role assignments.
How often should security policies be reviewed?
At least annually or after significant changes to the organization or environment.
Common QSA Questions
Can you show your documented information security policies and procedures?
Yes, we maintain current, approved documentation for all information security programs.
Who is responsible for maintaining and updating these documents?
Specific roles or individuals are assigned responsibility and this is tracked in our documentation.
How do you ensure staff are aware of and trained on these policies?
We provide regular training and require acknowledgment from all affected personnel.
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