12.10.2 At least once every 12 months, the security incident response plan is:
Defined Approach Requirements
12.10.2 At least once every 12 months, the security incident response plan is:
- Reviewed and the content is updated as needed.
- Tested, including all elements listed in Requirement 12.10.1.
Customized Approach Objective
The incident response plan is kept current and tested periodically.
Defined Approach Testing Procedures
12.10.2 Interview personnel and review documentation to verify that, at least once every 12 months, the security incident response plan is:
- Reviewed and updated as needed.
- Tested, including all elements listed in Requirement 12.10.1.
Purpose
Proper testing of the security incident response plan can identify broken business processes and ensure key steps are not missed, which could result in increased exposure during an incident. Periodic testing of the plan ensures that the processes remain viable, as well as ensuring that all relevant personnel in the organization are familiar with the plan.
Good Practice
The test of the incident response plan can include simulated incidents and the corresponding responses in the form of a "table-top exercise" that includes participation by relevant personnel. A review of the incident and the quality of the response can provide entities with the assurance that all required elements are included in the plan.
purpose
Designate specific personnel to be available 24/7 to respond to alerts.
compliance strategies
- On-call schedules
- Escalation procedures
typical policies
- Incident Response Staffing Policy
common pitfalls
- No designated responders
- No after-hours coverage
type
Process Control
difficulty
Low
key risks
- Delayed incident response
recommendations
- Maintain up-to-date on-call lists
Eligible SAQ
- SAQ-D MERCHANT
- SAQ-D SERVICE PROVIDER
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